Repair & service

The service department at NOVI deals with everything from minor repairs to light bulbs that have blown and regulation of the temperature in offices – anything that will enable your leased premises to function on a day-to-day basis.

When contacting the service department on weekdays with regard to faults and other issues, use our message and task system at

Help concerning service tasks

We offer our help on an hourly basis on tasks such as hanging up pictures, moving fixtures and fittings, installation of lamps, etc. Send us a mail at


Opening hours

NOVI’s outer doors open at 07.00 and close again at 16.00 on weekdays (Friday 15.30).

NOVI’s doors are locked on Saturdays, Sundays and public holidays. In order to gain access to the building outside opening hours, as well as to your own offices, an entry pass card must be used. Such a card can be obtained from the service department.

Reception opening hours

Monday to Thursday 8.00-16.00

Friday 8.00-15.30

Closing days 2016

May 6. – the reception and all canteens are closed.

The summer holiday: Canteens  NOVI1, 6 og 8 are closed week 29 & 30. Instead we offer sandwich delivered to NOVI. Info by news email. Subscribe by joining the list on the bottom of this page.

The accounting department is closed the entire week 29.

Christmas and New year – Tuesday Dec. 27. – Friday Dec 30. – both days inclusive – the reception and all canteens are closed.


Canteen / EK Caféen

Canteen opening hours are

NOVI 1: weekdays 11.30-13.30

NOVI 6: weekdays 11.30-13.00

NOVI 8: weekdays 11.30-13.00

Card scheme

The canteen offers a company lunch programme, whereby you/your firm pay via a barcode. Contact the canteen on tel. +45 9635 4523 in order to enrol on the programme.

If you do not have a company lunch programme, it is vital that you have your NOVI entry pass card with you, as this qualifies you for a discount for employees (see examples below).

Pay in cash/by card every day that you eat at the canteen.

Examples of prices:


1 hot dish or 1 bowl of soup and 1 small bowl of salad, 2 slices of rye bread, 1 slice of white bread, 2 types/cuts of cold meat, 1 slice of cheese – DKK 40.

Other dishes

1 sandwich: DKK 29

1 large bowl of salad with 1 slice of bread: DKK 29

1 small bowl of salad and 1 loaf of rye bread with 2 cuts of cold meat: DKK 29

You must clear away your crockery and cutlery after eating in the canteens. The area for dirty plates and cutlery is just behind the till.

Help the canteen by putting your chair up after use.

All NOVI’s canteens are operated by EK Caféen, which also provides catering to NOVI’s conference rooms.

Conference rooms and meeting route

Conference rooms at NOVI

Log on to NOVI’s booking system. Here you can book conference rooms and refreshments.

If you have not been set up as a user, contact reception, Niels Jernes Vej 10. 

Guidelines for using the conference room booking system
User guide (PDF)


Walk the meeting route from NOVI – part of an active meeting culture.

I FORM Meeting route – 1.38 km (approx. 20 min)

If you have any questions, contact reception at or tel. +45 9635 4500.

Contact us by phone 96 35 45 00
or visit us here:

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Niels Jernes Vej 10
9220 Aalborg

Also leads to
Niels Jernes Vej
12 and 14

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Alfred Nobels Vej 21
9220 Aalborg

Show on map

Alfred Nobels Vej 27
9220 Aalborg

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